Off-premise blitz: Turning pandemic survival tactics into long-term growth engines
by Mandy Wolf Detwiler — Editor, Connect Media
Industry leaders at the Restaurant Franchising and Innovation Summit highlighted how the shift from convenience to a permanent off-premise model requires a blend of sophisticated technology, specialized catering strategies and operational precision to maintain brand consistency and a frictionless guest experience.
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Ovation, Tap leaders share tips on crafting a guest feedback strategy
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
A panel talk at the upcoming Restaurant Marketing Workshop will deliver insight on not only getting a guest feedback approach up and running but tips and advice on making it a success.
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Mark King named interim CEO of Jack in the Box
Jack in the Box's board of directors has appointed Mark King as executive chairman and interim chief executive officer, effective immediately, according to a…
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Mellow Mushroom VP shares secrets to long-term franchise success
In this episode of the Pizza Marketplace podcast, Mellow Mushroom VP of Franchise Development Jamie Cecil discusses the brand's 50-year history of "unicorn" store designs and explains why modern franchise success relies on operational simplicity, rigorous real estate selection and transparent relationships between executives and investors.
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The Power of Financial Planning, Financial Visibility leads to business sustainability
by Kathleen Wood — Founder, K. Wood Partners
To achieve sustainable growth and avoid the "stuck zone," Founders must overcome the emotional avoidance of their financials by owning their P&L, hiring expert partners and implementing disciplined review systems.
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Rethinking Peak Performance in the Digital Restaurant Era
Traditional performance metrics such as ticket time and drive-thru speed measure efficiency but fail to capture the full guest experience. Many organizations detect problems only after they begin affecting customer loyalty. Leading restaurant brands are adopting a new approach: Unified Experience Management® (UXM).
